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When a device comes through the allwhere depot for inspection,
our technicians check it for the
issues listed below. This page breaks down what each issue
means in plain terms, so if you see one
referenced on your device record or in a message from us,
you'll know exactly what it's referring to.
| Power & System | Battery & Charging | Display | Physical Damage |
| Storage | Camera & Audio | Input Device | Connectivity |
This list covers the most common issues our depot technicians identify.
Every device is a little
different, so on occasion a technician may flag an issue not listed
here. If you ever have a question
about something on your device record, reach out to your Customer
Success Manager or the allwhere
Support Team at
hello@allwhere.co.
PWR
Power & System Issues
| No Power | The device won't turn on, even when it's plugged into a charger. |
| Motherboard Defective | The device failed a core hardware test at the motherboard level. This usually means the device isn't functional and needs repair before it can be reused. |
BAT
Battery & Charging Issues
| Battery Defective | The battery's health has dropped below 70% capacity, or it isn't holding a charge properly. |
| Charging Port Defective | The charging port isn't making a reliable connection with the charger, so power delivery is inconsistent or absent. |
DSP
Display Issues
| Cracked Screen | There's a visible crack in the display glass or panel. |
| Shadow(s) on Display | Dark, uneven shadows show up on the screen when it's powered on. |
| Dark Spots on Screen | Visible dark spots appear on the screen, caused by display damage or an internal panel issue. |
| Lines on Screen | Vertical or horizontal lines show up across the display when the device is on. |
| No Picture | The device powers on, but nothing appears on the screen. |
| Digitizer Defective | The touchscreen isn't registering touch input properly. |
DMG
Physical Damage
| Frame / Bezel Damage | The outer frame or bezel is bent, cracked, or otherwise physically damaged. |
| Missing Keys | One or more keyboard keys are missing or detached. |
| Pest / Other Contamination | The device shows signs of pest activity or another form of environmental contamination. |
STG
Storage Issues
| Defective Hard Drive | The storage drive isn't working properly or fails diagnostic testing. |
| Missing Hard Drive | The storage drive is missing from the device entirely. |
A/V
Camera & Audio Issues
| Back Camera Defective | The rear-facing camera isn't working or fails diagnostic testing. |
| Defective Camera | A camera on the device (front or rear) isn't operational. |
| Speaker(s) Defective | One or more speakers aren't working correctly. |
IN
Input Device Issues
| Trackpad Defective | The trackpad isn't detecting or responding to input properly. |
NET
Connectivity Issues
| USB Defective | One or more USB ports aren't connecting to or recognizing external devices properly. |
| WiFi Defective | The device can't connect to Wi-Fi networks, or the Wi-Fi hardware fails diagnostic testing. |
Have a question about a device issue?
Reach out to your Customer Success Manager or the allwhere Support
Team at
hello@allwhere.co.