Before you begin
You'll need to turn off Activation Lock (also known as Apple ID or iCloud lock) before sending your
device to allwhere. This security feature links your device to your Apple ID. We can't remove
Activation Lock for you, so please follow the steps below to get your device ready for return.
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What is Activation Lock?
Activation Lock keeps your device secure by requiring your Apple ID and password to unlock, erase, or
set it up. You might know it as "Apple ID lock" or "iCloud lock." If it's active, we can't process your
device — but we're here to guide you through turning it off.
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How do I turn off Activation Lock?
Follow these steps to remove the lock on a Mac:
1
Open System Settings
| • | Click the Apple logo in the top-left corner of your screen. |
| • | Select System Settings (or System Preferences on older macOS versions). |
2
Access Apple ID
| • | In the System Settings sidebar, click your Apple ID at the top (usually showing your name and photo). |
| • | If you're using System Preferences, click Apple ID in the top-right corner of the window instead. |
3
Sign out of iCloud
| • | Scroll to the iCloud section within Apple ID settings. |
| • | At the bottom of the Apple ID settings, select Sign Out. You may need to enter your Apple ID password to confirm. |
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Additional notes
| Find My Device | Turning off Activation Lock requires disabling Find My (Mac, iPhone, iPad, etc.). Signing out of iCloud usually does this automatically, but you can confirm in your iCloud settings. |
| Other devices | For iPhones, iPads, or other Apple devices, go to Settings > [Your Name] > Sign Out, and follow the prompts to disable Find My and sign out of iCloud. |
Questions?
Email us at hello@allwhere.co or visit Apple's Support Page for more help. Thank you for preparing your device for return!