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Every device that arrives at an allwhere depot goes through
our device intake workflow. At order
placement, you'll be prompted to choose how the returning
device should be handled:
Process or
Hold. This
article covers what happens when a device is selected for
Process.
PRC
What "Process" means
Selecting Process routes the device through allwhere's
full intake workflow: physical
inspection, diagnostics, data sanitization, and OS reinstallation.
Once that's complete, the device is
graded and added to your inventory.
ERS
Data erasure
All processed devices are securely wiped using BitRaser
(or Blancco, in some
instances) — data sanitization software that meets
NIST 800-88 Rev. 1 standards.
BitRaser is validated by both NIST and the U.S. Department of Homeland
Security (DHS) under the CFTT
program. The erasure process includes:
| Overwriting | All accessible storage areas (HDD/SSD) are rewritten with approved patterns to eliminate recoverable data. |
| Verification | Confirms overwritten data can't be restored using commercially available recovery tools. |
| Certification | A tamper-proof erasure certificate is generated for each device, providing detailed proof of erasure for audit purposes. |
This process supports compliance with major data protection frameworks
including GDPR, HIPAA, and
SOC 2.
MDM note: Data erasure does not remove a device from your MDM.
allwhere is not responsible for MDM removal.
OS
OS installation & device preparation
Following successful data erasure, the original manufacturer (OEM)
operating system is reinstalled via
bootable USB, restoring the device to a clean factory-default state
— free of any prior user data,
accounts, applications, or configurations.
Devices are then
tested to confirm successful boot and basic functionality,
graded, and placed into your stored inventory. All device details
and grading outcomes are available in
the allwhere portal.