This article explains prepayments and resale credits, and how each is applied. If you have any questions, please contact our billing team at billing@allwhere.co.
Prepayments
Prepayments are created when a customer pays in advance based on a signed agreement. An invoice is generated and sent to the customer for the prepayment amount prior to fulfillment.
As the contract or quote is fulfilled, the prepayment is applied exclusively toward the services listed in that contract or quote and takes priority over any other available credits on the account.
Statements or reconciliations involving prepayments are available upon request — please contact billing@allwhere.co.
Note: Prepayments can only be applied toward the specific services outlined in the associated contract or quote unless there is a later amendment to the contract or quote.
Resale Credits
When allwhere resells a device on your behalf, a credit for the approved resale amount will be issued within two weeks of receiving notification from our Support Team that the resale item was successfully sold. The credit will include all relevant serial numbers, and any applicable warehouse or shipping charges for your records.
Unlike prepayments, resale credits can be applied toward any allwhere invoice regardless of the services billed. By default, credits remain open on your account until the desired invoice application is communicated to the allwhere finance team. If you would like to have your credits automatically applied to invoices as they are generated, please contact billing@allwhere.co to let us know.
Need help? Reach out to billing@allwhere.co and our team will be happy to assist!