Retrievals with allwhere – allwhere

Retrievals via allwhere are fast and easy for both admins and employees! We currently support the retrieval of laptops, mobile phones, and tablets.

Before you begin, ensure the employee(s) are added to your employee list.

How to Submit a Retrieval Request

Navigate to Retrieve Equipment and follow the wizard:

1. Select Country

Choose the country you're retrieving from. The wizard will automatically display allwhere's available final destination options for that region.

2. Select Employee(s)

Choose the employee(s) you're retrieving devices from. You can select multiple employees in the same country to process multiple retrieval kit orders in a single request.

3. Add Device Details

The wizard will display any known devices associated with the selected employee(s). If no devices are listed or you need to retrieve additional items, click Add Device.

4. Configure Device Options

Once you've selected the device, configure the following options:

Process Device	Select "Yes" if you want the device processed at an allwhere storage facility. Processing includes physical inspection, sanitization, diagnostics, and data wiping. Select "No" if you want the device stored as-is; the device will be added to inventory with a "Hold" status.
Known Issues	Let us know if there are any problems with the device before retrieval.
Insurance Coverage	Choose your insurance coverage level for this retrieval.
MDM Pin Lock Code	If available, provide the MDM pin code to expedite processing.
Employee Address	You can optionally add the employee's address here. However, we recommend letting allwhere collect it directly from the employee — this ensures the retrieval kit ships to their preferred location.

5. Review and Submit

Review all employee, device, and option details before submitting your order.

What Happens Next?

If you didn't provide an employee address at the time of order, the employee will receive an email requesting their shipping address. Once submitted, both the employee and the admin who placed the order will receive order updates with tracking information. The order will also appear on your Orders Dashboard.

Once the retrieval is complete and the device has been received at an allwhere storage facility, it will be processed (if selected) and appear on your Asset Dashboard.

Automated Reminders & Order Expiration

allwhere sends automated reminders at key stages of the retrieval process to keep things moving. Below is a breakdown of what to expect.

Address Collection

After an order is placed, the recipient will receive reminders every 48 hours to submit their shipping address.

After 15 Days

The purchaser of the order will receive an email notifying them that we have not yet received the employee's address to fulfill the order.

After 30 Days — Order Expires

The order will expire with a status of Pending Recipient Information and cannot be reopened. A new order would need to be placed to fulfill the retrieval. See the Order Expiration article for details.

Equipment Return

Once the outbound retrieval kit has been delivered and is in the recipient's possession, they will receive email reminders every 48 hours to return their equipment. These reminders will stop once the return label has been scanned by the carrier.

After 30 Days Without Return — Order Expires

If the recipient has had the retrieval kit for 30 days without returning it, the order will expire with a status of Pending Return. See the Order Expiration article for details.

Additional Information

Retrieval Service Details	To learn more about how retrieval services vary by region, please see our article Understanding Retrieval Services by Region.
Retrieval Statuses	Learn more about order statuses and their meanings here.
Lost or Damaged Devices	For more information on insurance claims, please see allwhere Insurance Claims. Note: For devices damaged during shipment, we require photos of the device taken immediately before shipment to process the insurance claim.

Retrieval Box Guidelines

To ensure inventory accuracy and secure shipping, only one (1) device and its power supply may be placed in each retrieval box.

If additional devices are included and the box is received at an allwhere depot, you will be charged the full retrieval cost for those devices.

Any peripheral equipment returned will be immediately recycled upon intake.

Including multiple devices in one box will void insurance coverage on that shipment.

Have questions about retrievals? Reach out to us at hello@allwhere.co