Use Buy & Hold to purchase devices in advance and store them in an allwhere depot until you're ready to deploy them. Inventory sits in the warehouse closest to where it'll ship, so when a new hire signs or an upgrade is approved, you can deploy from the Asset Dashboard in one click — no procurement lead time on the day.
What's new in v2
We've made improvements to how you stage inventory across regions:
- Depot-first navigation — pick the depot location up front; the catalog only shows products that depot can hold and source, so there are no mismatches at checkout
- EU consolidated depot — Ireland now displays as "EU Depot" to reflect the broader EU coverage from a single hub
- Clearer CTO visibility — Custom-to-Order items are flagged on the product card and again at checkout with a 4–6+ week lead time warning, so stocking timelines are realistic
- Resumable URLs — depot, catalog, and checkout each have their own URL; refreshing the page no longer kicks you back to the start
Coming soon
- Build your own catalog — curate a Buy & Hold catalog scoped to your org's standards so procurement and IT pick from the same shortlist
- Live stock levels — see in-depot counts at the SKU level, including what's already held vs. what's on the way
Why Buy & Hold
- Avoid supply chain delays — devices are on the shelf when the hire date hits, not when the PO clears
- Consistent onboarding — every new hire (and every upgrade) gets the same approved spec
- Accountability and oversight — every held device is tracked in the Asset Dashboard and can be deployed with one click
Before you start
- Decide which depot region the inventory should land in (closest to your hires and refresh recipients)
- Have an idea of quantity — Buy & Hold is for stocking, not one-off shipments
- Know the budget owner / billing reference if your org requires one
Step 1 — Open Buy & Hold
- Sign in to your allwhere store
- Click Buy & Hold from the home screen or the side menu
- The Depot Selection page loads with the list of depots your org can stock at
Step 2 — Choose a depot
- Each row shows the depot's country flag, name, and selectability
- Available depots include: US, UK, EU Depot (Ireland), Canada, Spain, Mexico, Brazil, Colombia, Uruguay, Peru, Argentina
- Click the radio button next to the depot you want to stock
- Depots that are not enabled for your org are greyed out
- Click Continue to proceed to the catalog
Region matters — devices held in the EU Depot ship to EU recipients faster than devices held in the US, even if the SKU is identical.
Step 3 — Build the cart
Filter and search
- The header shows the active depot name and country flag — every product on the page can be procured into that depot
- Categories sidebar narrows the list: View All, Kits, Laptops, Peripherals & Accessories, Monitors, Tablets, Phones, Devices
- Search by product name matches against the SKU title (model, color, configuration)
- Combine filters — pick a category and search within it
- Item count updates live (e.g. "All Products — 101 items")
- Need a different depot? Click Back to Depots in the header; the catalog refilters automatically
Read the product card
- Each card shows: SKU, MPN, color, memory, storage, keyboard, lead time, and price
- Show more expands additional specs
- Lead time badges:
- Green dot — in stock at the depot or with the supplier, fast turnaround
- Purple dot 4–6+ Weeks — Custom-to-Order (CTO), built or sourced on demand before it can be held
- Click Add to Cart
- A confirmation modal shows item details, quantity, unit price, and total
- Adjust quantity — Buy & Hold orders are typically multi-unit
- Custom-to-Order items show an inline warning that they take 4–6+ weeks to land in the depot
- Choose Continue shopping to add more SKUs, or Add Item and Checkout to proceed
Step 4 — Review order
The Review Order screen has two numbered sections that must each be completed before submission.
4a. Order Items
- Verify each line item, quantity, and price
- Use the trash icon to remove items
- Set Preferences:
- Color substitution — Yes/No: approve a color change if the selected color is unavailable
- Lead time approval — Yes (approve 6-week wait) / No, please reach out with alternatives
4b. Processing
- No shipping selection — items go to the depot, not to a recipient
- Estimated arrival at the depot is shown based on lead time and processing window
- If you need to adjust quantities, the totals on the right rail update automatically
Order summary (right rail)
- Destination depot
- Subtotal (est)
- Service fee (est)
- Tax
- Total (est, excl. inbound logistics)
- Optional: Add Billing references (PO number, cost center)
- Optional: Add order notes for the operations team
Step 5 — Submit
- Click Submit order when both sections show a green check
- A confirmation modal appears with:
- Order number (format:
#NNNNN-N-ORG) - Email confirmation notice
- Progress tracker: Created → Preparing order → Quote in progress → Inbound to depot → Held → Complete
- Order number (format:
- Click Go to orders to track the order in your dashboard
What happens next
- Your account team confirms quote and inbound logistics
- Once received at the depot, the device's status changes to In Inventory in the Asset Dashboard
- From the Asset Dashboard, you can deploy any held device to an employee in one click — no second procurement order needed
- You receive email updates when the order is placed, when devices arrive at the depot, and when stock is ready to deploy
Tips
- Stock the depot closest to where most of your hiring happens — it shortens the deploy-to-doorstep window
- Use Buy & Hold for Customer-To-Order devices with long lead times
- Custom-to-Order items add 4–6+ weeks before they hit the depot; plan refresh cycles accordingly
- Approving color substitutions reduces the chance of a "no, please reach out" stall on the procurement side
- Held inventory shows up in your Asset Dashboard alongside deployed devices; use status filters to see what's deployable today
Troubleshooting
- No products in the catalog — check the depot; some SKUs are not stocked everywhere
- Cannot click Submit order — one of the two sections is incomplete (look for missing green checks)
Need help?
- Click Contact Support in the help menu
- Reference the order number when contacting support