allwhere supports the complete lifecycle of your hardware—including when you're ready to retire or replace equipment. If your organization follows a defined lifecycle or receives devices that are no longer suitable for redeployment, you can easily initiate a resale or recycling request.
How to Request Resale or Recycling
To submit a request:
- Navigate to your Asset Dashboard
- Select the device(s)
- Click the Resell or Recycle icon
- See below for what happens next
🔄 Resell Process
Once you submit a resale request:
Initial Quote (within 3 business days)
- A resale order will be placed in the allwhere system
- We'll provide an initial estimate based on the device model
- Note: This estimate may differ from the final quote following physical inspection
Hardware Evaluation (8–15 business days after approval)
- After you approve the initial quote, we'll complete a full hardware evaluation
- Timeline may vary depending on volume
- A final quote will be issued after evaluation and is valid for 7 business days
Quote Approval Scenarios:
- Final quote matches or exceeds initial quote → Automatically approved and finalized
- Final quote is up to 10% lower than initial quote → Automatically approved and finalized
- Final quote is more than 10% lower → We'll send the quote for your approval (valid for 7 business days). If not approved within 7 business days, the quote will be auto-approved and we'll proceed with the sale. If declined, a $15 order cancellation fee will apply.
- Initial quote not approved within 14 days → The order will be canceled and devices returned to allwhere inventory.
Restocking Fee: Once the initial resell quote has been approved, a $50 restocking fee per device will apply for any device returned to allwhere inventory.
Payment & Completion (5–10 business days after final approval)
- We'll issue a credit to your account
- Devices will be marked as SOLD in your Asset Dashboard
⚠️ Important Requirements for Resells
Before resale can proceed, all devices must be:
- Unenrolled from Apple Business Manager
- Removed from any Mobile Device Management (MDM) systems
- Free of activation locks, MDM locks, or recovery locks
If these steps are not completed, we cannot proceed with resale. If we do not receive a response within 10 business days of requesting DEP unenrollment or quote approval, the resale order will be canceled.
🚫 Ineligible Devices
Devices that are critically damaged, Activation Locked, or MDM Locked are not eligible for resale.
These devices may still be recycled. If locks are removed, resale may become possible, but processing timelines may change.
♻️ Recycling Process
Once you submit a recycling request:
- A recycle order will be placed in the allwhere system
- E-waste pickups and processing occur twice per month
- A certificate of destruction will be emailed to the admin who placed the order within 60 business days of pickup
- The asset will be marked as RECYCLED in your Asset Dashboard
Need help? Reach out to hello@allwhere.co and our Support Team will assist!