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Ship to allwhere: Complete Guide

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Use Ship to allwhere to send devices, peripherals, or swag to an allwhere depot for storage and future deployment. Before sending your shipment, submit a Ship to allwhere request so we can provide the correct depot shipping address and prepare for your equipment's arrival.

Start your request →

Sending your first shipment?
Reach out to the allwhere Support Team at hello@allwhere.co or your Customer Success Manager before you begin, and we'll make sure everything is set up for a smooth first shipment.

Overview

What is a Ship to allwhere?

A Ship to allwhere is an inbound shipment sent to one of allwhere's depots. Once your shipment arrives, our team checks it in, processes it (if requested), and stores it so it's ready when you need it.
 
What you can send
Pre-owned devices Company-owned laptops, phones, or tablets for processing and storage. Used peripherals aren't accepted.
New equipment Newly purchased devices and peripherals for intake and storage.
Swag & merchandise Branded apparel, welcome kits, and other merchandise sent to our swag depot.
Submitting your request before you ship is required. It lets us match your shipment to your organization and gives our team time to prepare for its arrival and process the equipment into inventory efficiently.

How it works

How to submit your shipment

1
Choose your shipment type
When you open the form, select either IT Equipment or Swag, then click "Ready to go? Let's do this" to continue.
2
Enter your shipment information
Complete the following, then click "Next."
Organization Your company name
First & Last Name The person submitting the request
Email Address Where we'll send your confirmation email
Vendor / Sender The company or person shipping the items (for example, Dell, CDW, or a colleague)
Depot Location The allwhere depot that will receive your shipment. Ship to allwhere is accepted at four locations: US, UK, EU, and Canada.
Expected Ship Date The date your shipment is expected to be handed to the carrier
3
Add your items
Your path depends on what you selected in Step 1.
If you chose IT Equipment
Select Add Asset for each device. The form guides you through each field — here's what to have on hand.
 
Have ready
Type, make & model The category, manufacturer, and model of the device
Serial number Or choose "I'll provide serials later," or "Quantity only" for multiple identical devices
Condition New or Used
Disposition Process (we prep it for deployment) or Hold (we store it as received)
 
Keep in mind
Peripherals Must be new — used peripherals aren't accepted
Device password For used devices, you can optionally add a recovery key, BIOS password, or MDM lock code. Never enter personal account passwords.
Sending multiple devices? Select "Download Template" to get our CSV/Excel template, fill it in, and upload every asset at once.
 
If you chose Swag
Select "Add Item" and enter a description and quantity for each product. Repeat for everything you're sending.
4
Review & submit
Review your organization and contact details, depot location, and asset or swag list. Then read the "Pricing & Process Acknowledgement," check the confirmation box, and click "Submit."
5
What happens next
A confirmation screen shows your Request ID — save it, as it's the easiest way for us to reference your shipment.
 
You'll also get a confirmation email with your depot shipping address. Share this with your vendor or shipper before they create the label.
 
Once we receive your request, our team places a Ship to allwhere order in the allwhere platform, where you can track its progress. Use your Request ID to reference your submission with our team in the meantime.
 
If you couldn't provide tracking or serial numbers at submission, we'll email a secure link so you can add them. Please submit these before your shipment arrives — it helps us identify and process it quickly.

Important shipping requirements
 
Your shipping label must match the address in your confirmation email exactly and include your company name. This keeps your shipment routed correctly and processed without delay.
 
Incorrect or incomplete labels can cause delayed processing, misrouted shipments, or lost packages. Shipments that arrive without tracking information are also much harder to identify and monitor, which increases the risk of delays.

Good to know

Helpful reminders

✓ Every device requires both a Make and Model.
✓ If your shipment includes multiple packages, provide a tracking number for each one.
✓ Save your Request ID in case you need to contact Support about your shipment.
✓ For larger shipments, using the CSV template can save time.

Questions

Frequently asked questions

Do I need to upload a CSV?
No. You can add devices individually in the form. For a larger shipment, use the Download Template option to upload everything at once.
What's the difference between Process and Hold?
Process means we prepare the device for future deployment — secure data erasure (when applicable), inventorying, and standard processing. Hold means the device goes into secure storage as received and isn't processed until you request it.
Can I ship used peripherals?
No. We only accept new peripherals. If you select Peripheral as the asset type, the Used option won't be available.
What if I don't have tracking or serial numbers yet?
That's okay. Submit your request first, then use the follow-up email we send to provide any missing tracking or serial numbers. Please submit them before your shipment arrives whenever possible.
When will my order appear in allwhere?
When you submit the form, you'll immediately receive an automated Request ID — use it to reference your submission with our team. Your Ship to allwhere order is separate: once we receive your request, our team places it in the allwhere platform. Once it's placed, you can track it there.
What if my shipping label doesn't match the required format?
An incorrect address or a missing company name can cause delays, misrouted shipments, or lost packages. Always use the shipping address exactly as it appears in your confirmation email.

Ready to send a shipment?
Questions about preparing your shipment or which depot to use? Reach out to our Support Team at hello@allwhere.co before your shipment is sent.

Start your request →

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