Use Ship to allwhere to send devices, peripherals, or swag to an
allwhere depot for storage and future deployment. Before sending
your shipment, submit a Ship to allwhere request so we can provide
the correct depot shipping address and prepare for your equipment's
arrival.
Start your request →
Sending your first shipment?
Reach out to the allwhere Support Team at
hello@allwhere.co
or your Customer Success Manager before you begin, and we'll make
sure everything is
set up for a smooth first shipment.
Overview
What is a Ship to allwhere?
A Ship to allwhere is an inbound shipment sent to one of allwhere's
depots. Once your
shipment arrives, our team checks it in, processes it (if requested),
and stores it so
it's ready when you need it.
What you can send
| Pre-owned devices | Company-owned laptops, phones, or tablets for processing and storage. Used peripherals aren't accepted. |
| New equipment | Newly purchased devices and peripherals for intake and storage. |
| Swag & merchandise | Branded apparel, welcome kits, and other merchandise sent to our swag depot. |
Submitting your request before you ship is required. It lets us
match your shipment to your organization
and gives our team time to prepare for its arrival and process the
equipment into
inventory efficiently.
How it works
How to submit your shipment
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1
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Choose your shipment type
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When you open the
form,
select either IT Equipment or Swag, then click "Ready
to go? Let's do this" to continue.
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2
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Enter your shipment information
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Complete the following, then click "Next."
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3
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Add your items
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Your path depends on what you selected in Step 1.
If you chose IT Equipment
Select Add Asset for each device. The form
guides you through each field — here's what
to have on hand.
Have ready
Keep in mind
Sending multiple devices? Select "Download Template"
to get our CSV/Excel template, fill it in, and
upload every asset at once.
If you chose Swag
Select "Add Item" and enter a description
and quantity for each product. Repeat for
everything you're sending.
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4
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Review & submit
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Review your organization and contact details, depot
location, and asset or swag list.
Then read the "Pricing & Process Acknowledgement,"
check the confirmation box, and click "Submit."
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5
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What happens next
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A confirmation screen shows your Request ID —
save it, as it's the easiest way for us to reference
your shipment.
You'll also get a confirmation email with your
depot shipping address. Share this with your
vendor or shipper before they create the label.
Once we receive your request, our team places a
Ship to allwhere order in the
allwhere platform, where you can track its progress.
Use your Request ID to reference your submission
with our team in the meantime.
If you couldn't provide tracking or serial numbers
at submission, we'll email a secure link so you
can add them. Please submit these before your
shipment arrives — it helps us identify and process
it quickly.
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Important shipping requirements
Your shipping label must match the address in your confirmation email
exactly and include your company name. This keeps your shipment routed
correctly and processed without delay.
Incorrect or incomplete labels can cause delayed processing, misrouted
shipments, or lost
packages. Shipments that arrive without tracking information are
also much harder to
identify and monitor, which increases the risk of delays.
Good to know
Helpful reminders
| ✓ | Every device requires both a Make and Model. |
| ✓ | If your shipment includes multiple packages, provide a tracking number for each one. |
| ✓ | Save your Request ID in case you need to contact Support about your shipment. |
| ✓ | For larger shipments, using the CSV template can save time. |
Questions
Frequently asked questions
Do I need to upload a CSV?
No. You can add devices individually in the form. For a larger
shipment, use the
Download Template option to upload everything at once.
What's the difference between Process and Hold?
Process means we prepare the device for future deployment
— secure data erasure (when
applicable), inventorying, and standard processing. Hold
means the device goes into
secure storage as received and isn't processed until you
request it.
Can I ship used peripherals?
No. We only accept new peripherals. If you select Peripheral
as the asset type, the
Used option won't be available.
What if I don't have tracking or serial numbers yet?
That's okay. Submit your request first, then use the follow-up
email we send to provide
any missing tracking or serial numbers. Please submit them
before your shipment arrives
whenever possible.
When will my order appear in allwhere?
When you submit the form, you'll immediately receive an automated
Request ID — use it to
reference your submission with our team. Your Ship to allwhere
order is separate: once we
receive your request, our team places it in the allwhere
platform. Once it's placed, you can track it there.
What if my shipping label doesn't match the required format?
An incorrect address or a missing company name can cause
delays, misrouted shipments, or
lost packages. Always use the shipping address exactly as
it appears in your confirmation email.
Ready to send a shipment?
Questions about preparing your shipment or which depot to use? Reach
out to our Support Team at
hello@allwhere.co
before your shipment is sent.
Start your request →