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allwhere supports the complete lifecycle of your hardware — including when you're ready to retire or replace equipment. If your organization follows a defined refresh cycle, or has devices no longer suitable for redeployment, you can request a resale or recycling directly from your Asset Dashboard.
REQ
How to request resale or recycling
To submit a request:
1
Navigate to your Asset Dashboard
2
Select the device(s)
3
Click the Resell or Recycle icon
4
See below for what happens next
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Resell or recycle multiple devices at once
Retiring a batch of devices? Select up to 100 and submit them as a single order instead of one request per device.
1
On your Asset Dashboard, check the box next to each device you want to resell or recycle
2
Click Resell or Recycle in the selection bar
3
Review the devices, add a billing reference if your organization uses one, and submit
Before you select
| • | Same depot — every device in the order must be stored at the same allwhere depot. Devices at different depots need separate orders. |
| • | Every device must be eligible — if one selected device can't be resold or recycled in its current status, the action is unavailable for the whole selection. Clear that device and try again. |
| • | Up to 100 devices per order — split larger batches into multiple orders. |
| • | One resell quote per order — all devices in a resell order are quoted together, so the approval windows and quote scenarios below apply to the order as a whole. |
If the order isn't created: a device's status may have changed after you selected it. Your selection is kept, so clear any device that's no longer eligible and submit again.
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Resell process
Once you submit a resale request, here's what happens:
Initial quote
within 3 business days
| • | A resale order is placed in the allwhere system. |
| • | We provide an initial estimate based on the device model. This estimate may differ from the final quote following physical inspection. |
Hardware evaluation
8–15 business days after approval
| • | After you approve the initial quote, we complete a full hardware evaluation. Timeline may vary depending on volume. |
| • | A final quote is issued after evaluation and is valid for 7 business days. |
Quote approval scenarios
| If... | Then... |
|---|---|
| Final quote matches or exceeds the initial quote | Automatically approved and finalized — no action needed. |
| Final quote is up to 10% lower than the initial quote | Automatically approved and finalized — no action needed. |
⏱ If the final quote is more than 10% lower than the initial quote — you'll need to respond
We'll send the new quote for your approval, valid for 7 business days.
| No response | The quote is auto-approved and the sale proceeds — your devices will be sold even without a reply. Keep an eye out for this email. |
⚠ If the initial quote isn't approved within 14 days
The order is canceled and your devices are returned to allwhere inventory. If you're on the fence about a resale, reach out to Support before the window closes rather than letting it lapse.
Restocking fee: once the initial resell quote is approved, a $50 restocking fee per device applies if that device is returned to allwhere inventory afterward.
Cancellation fee: once the initial resell quote is approved, a $15 cancellation fee per order applies if that resell order is canceled.
Payment & completion
5–10 business days after final approval
| • | We issue a credit to your account. |
| • | Devices are marked as SOLD in your Asset Dashboard. |
RDY
Important requirements for resells
Before resale can proceed, all devices must be:
| • | Unenrolled from Apple Business Manager (DEP) |
| • | Removed from any Mobile Device Management (MDM) systems |
| • | Free of Activation Lock, MDM locks, or recovery locks. Not sure how to check or remove these? See our guides on managing Activation Lock as an organization and turning off Activation Lock on your device. |
DEP unenrollment just means removing the device from your Apple Business Manager (formerly "Device Enrollment Program," or DEP) account, so it's no longer tied to your organization.
If these steps aren't completed, we can't proceed with resale. If we don't hear back within 10 business days of requesting DEP unenrollment or quote approval, the resale order will be canceled.
N/A
Ineligible devices
Devices that are critically damaged, Activation Locked, or MDM Locked are not eligible for resale.
These devices may still be recycled. If locks are removed, resale may become possible, but processing timelines may change.
RCY
Recycling process
Once you submit a recycling request:
| • | A recycle order is placed in the allwhere system. |
| • | E-waste pickups and processing happen twice per month. |
| • | A certificate of destruction is emailed to the admin who placed the order within 60 business days of pickup. |
| • | The asset is marked as RECYCLED in your Asset Dashboard. |
Need help? Reach out to hello@allwhere.co and our Support Team will assist!