Sending Equipment with allwhere

Sending equipment to a new joiner or existing employee is simple with allwhere. Before placing an order, ensure the recipient is added to your employee list.

There are three ways to send equipment through allwhere:

1. Purchase and send new devices directly to recipients from the manufacturers – Creates a Procurement to Recipient order.
2. Deploy specific devices stored in your allwhere warehouse inventory – Creates a Deployment order.
3. Send a Kit – Can combine new purchases and inventory items; appears a Procurement to Recipient order, even if inventory items are included.

Purchasing New Equipment from the Manufacturers 

1. Click "Send Equipment" in the left sidebar.
2. Select the country where you are sending the equipment to. 
   • If you do not know the country, you may select "I do not know," but estimated delivery dates will not be available at checkout
3. Select the employee(s) you want to send equipment to 
   • Please note that you may select multiple employees, but any items added will be sent to all selected employees, so confirm that each recipient needs the same items or kit.
   • If the employee has not been added to allwhere, click + New employee
4. Select the item(s) you would like to send and then click the cart icon to add it to your cart. 
5. Review your cart by navigating to the cart icon on the top right hand side of the screen
6. Adjust shipping method and add order notes if needed, then click "Submit Order"

For more information on the "Send Equipment" flow, please see here. 

Deploying Equipment from allwhere Inventory

1. Navigate to "Assets > Devices" in the left sidebar
2. Filter your inventory:
   • Select "Status > In Inventory" OR "Depot > [Desired Depot location]"
   • Optional: Refine further by searching for specific serial numbers
3. Select the asset you want to deploy (you can currently only select one item at a time)
4. Click the "Assign Device" icon in the top right
5. Select the country where you are sending the equipment to. 
   1. If you do not know the country, you may select "I do not know," but estimated delivery dates will not be available at checkout
6. Select the employee you want to send the equipment to 
   • If the employee has not been added to allwhere, click + New employee
7. The continue icon will illuminate on the bottom left, select continue

8. Review the asset, recipient details, and shipping and insurance options.

9. Click "Submit Order"

Sending Kits

Kits streamline the ordering process by bundling multiple items together, reducing vendor coordination and allowing you to offer employee choice efficiently.

1. Click "Send Equipment" in the left sidebar
2. Select the country where you are sending the equipment to. 
   1. If you do not know the country, you may select "I do not know," but estimated delivery dates will not be available at checkout
3. Select the employee(s) you want to send equipment to 
   1. Please note that you may select multiple employees, but any items added will be sent to all selected employees, so confirm that each recipient needs the same items or kit.
   2. If the employee has not been added to allwhere, click + New employee
4. Select your kit, then click the cart icon to add it to your cart
5. Review your cart by clicking the cart icon in the top right corner
6. Adjust shipping method and add order notes if needed, then click "Submit Order"

What happens after I’ve placed the order? 

• The employee will receive an email asking them for their shipping address. If you selected a kit with choices, the employee will receive an email with a form collecting their address and choices.  

• Both the employee and the admin who placed the order receive updates with tracking information.

• The order appears in your Orders Dashboard, where you can view status and track progress.

Kit Frequently Asked Questions

When using kits and sending equipment we often get asked: 

Q: Are items in kits deployed from inventory or procured new?
A: Kits are procured by default but can include inventory items or a mix of both, if stated in the kit description. 

Q: What if I want the laptop in a kit to come from inventory?
A: Contact your Customer Success Manager (if applicable) or email the allwhere Support Team at hello@allwhere.co to create a customized kit reflecting that preference.

Q: Can I create a kit for accessories only and deploy the laptop separately?
A: Yes. You can customize an accessory-only kit, then assign the laptop from your Asset Dashboard. The employee will receive two separate emails to confirm their address.

Need help? Reach out to hello@allwhere.co and our amazing Support Team will assist!