Apple Business integration
Connect your Apple Business account to allwhere and we'll check that the Apple devices procured through us are enrolled, catching issues early so we can resolve them internally, often before your team even notices. Warranty and AppleCare details are added to your assets automatically, and there's nothing to maintain once you're connected.
auto_awesomeWhat you get
Catch enrollment issues early
We check the eligible Apple devices you procure through allwhere against your Apple Business account. When something doesn't match, our team is alerted right away and works with our partners to sort it out, often before the device ever reaches your employee.
Warranty details, filled in for you
As soon as a device is matched, we add its available warranty and AppleCare coverage to the asset in allwhere. You get a clearer picture of where each device is in its lifecycle, without having to look anything up yourself.
Nothing extra to manage
Once you're connected, the integration keeps itself up to date with an hourly sync. There's nothing to maintain on your side, and we'll only reach out if something needs your attention.
Secure by design. allwhere only reads from your Apple Business account through Apple's official API, and doesn't make changes to your devices or settings.
syncWhat happens after you connect?
Once you're connected, allwhere uses the API credentials you provide to read device information from your Apple Business account. Here's what happens next.
We match your devices
We match the devices in your Apple Business account to your existing assets in allwhere using their serial numbers.
We retrieve available information
We pull in each device's enrollment details, along with any available warranty or AppleCare coverage.
We verify enrollment
For eligible Apple devices procured through allwhere, we check that each device's serial number is enrolled in your Apple Business account. If it isn't, our team is notified and steps in, as described in the next section.
Syncs every hour. allwhere syncs with your Apple Business device list every hour, so new devices and updates are picked up automatically.
manage_searchHow enrollment discrepancies are handled
If we can't confirm enrollment for an eligible Apple device procured through allwhere, here's what happens.
We're alerted right away
As soon as there's a mismatch, our team is alerted. That gives us time to troubleshoot and resolve it internally, often before the device reaches your employee, so fewer enrollment issues ever make it to your team.
We work with our partners
We work with our vendors and distribution partners to find out what went wrong and get the device enrolled. This lets us catch and fix enrollment errors proactively, instead of after someone runs into them.
We reach out only if we need you
Most of the time, we resolve it without needing anything from you. If we need your help, for example with a setting in your Apple Business account, our Support team will reach out with the details and next steps.
infoA few things to keep in mind
A few details on how the integration works with the information already in allwhere.
Warranty is added once
When a device is first matched, we add its available warranty and AppleCare details to the asset. After that, the information doesn't refresh automatically.
Existing warranty dates are kept
If an asset already has a warranty expiration date in allwhere, we leave it as it is.
No new assets or employees
The integration only adds information to devices already in allwhere. To add new devices, keep using your usual methods, such as an MDM integration.
No changes to Apple Business
allwhere only reads from your account. We don't add, remove or reassign devices, change enrollment settings, or modify your Apple Business account.
helpFrequently asked questions
Does connecting Apple Business automatically enroll my devices?
No. Device enrollment still happens through your vendor and Apple's enrollment process. allwhere only reads from your Apple Business account to confirm that enrollment went through.
What happens if I disconnect Apple Business?
Disconnecting removes your stored connection credentials and stops future syncing and enrollment monitoring.
Any information already added to your allwhere assets stays in place, but no new information will come through.
You can reconnect at any time by following our How to connect with Apple Business guide.
Have a question or need a hand with the integration? Contact allwhere Support.