allwhere Help Center: Viewing Your Support Requests – allwhere

Manage Your Support Requests in One Place

The allwhere Help Center is your central hub for everything related to allwhere Support. From a single dashboard, you can submit new requests, reply to existing tickets, and track the status of every conversation you have with our team — including tickets submitted across your organization.

Getting Started: Account Setup

Already Have an Account?

Simply enter your credentials to sign in. Please note that your allwhere Help Center account is separate from your allwhere portal login — these are different platforms with different credentials.

Don't Have an Account Yet?

Click the Sign up link on the sign-in page. We recommend signing up with your work email address, as this links your account to your company and ensures you have access to the right resources.

Submitting & Viewing Your Support Requests

From the My Requests page, you can manage tickets you've submitted to the allwhere Support Team — no need to dig through email threads.

What You Can Do

Action	Description
Submit a New Request	Open a new support ticket directly through the Help Center
View Request Status	See the current status of each request (open, pending, solved, etc.)
Track Updates	Follow updates and responses from our team in real time
Reply to Tickets	Add comments or replies directly to an existing ticket without needing to go back to email
Filter & Search	Filter by status (Open, Pending, Solved, Closed) or use the search bar to find specific tickets

Organization-Wide Ticket Visibility

By default, you'll only see the tickets that you've personally submitted or been CC'd on. With organization-wide access, you'll have full visibility into tickets submitted across your company.

How to Request Organization-Wide Access

Email us at hello@allwhere.co to request access.
We'll configure your organization on our end.
You'll be able to see tickets submitted by your organization — not just your own.

Understanding Ticket Visibility

Access Level	What You Can See
Default	Tickets you've submitted or been CC'd on, ticket number and status, and the full conversation for each of your tickets
Organization-Wide	Every ticket submitted by anyone in your organization, including ticket number, status, and the full conversation

Troubleshooting & FAQ

How do I create an account?

Click the Sign up link on the sign-in page and register using your work email address. Once your account is created, you'll have immediate access to submit and manage your support requests.

Can I see tickets submitted by other people at my company?

Not by default — you'll initially only see tickets you've submitted or been CC'd on. If you'd like visibility into all tickets tied to your organization, contact us at hello@allwhere.co and we'll set that up for you.

I can't see my tickets — what should I check?

First, verify that you're signed in with the correct work email address and that your email domain matches your organization's domain. If a ticket is still missing, it may have been submitted from a different email address or from outside your organization's domain.

I'm having trouble signing in or creating an account. What should I do?

Reach out to us at hello@allwhere.co and we'll get you sorted out.

Questions or Need More Help?

If you have any questions about submitting tickets, managing your support requests, or organization-wide access, our team is here to help at hello@allwhere.co. You can also browse all available articles and resources at the allwhere Help Center.