At allwhere, we're committed to delivering seamless retrieval services worldwide, with a positive experience for both admins and recipients.
Retrieval experience by depot
The recipient's retrieval experience is determined by which depot will receive the returned device, not where the recipient is located. For example, a device in the European Union can be returned to our United States or European Union depot. Select a depot below to view the full process.
North America
United States depot
Carrier: FedEx
•Recipients receive email updates with tracking information throughout the process.
•The Retrieval Kit is shipped to the recipient's address via FedEx.
•Recipients pack the device and return it directly to FedEx.
•Tracking is available in the allwhere portal and sent by email once the kit ships.
Canada depot
Carrier: Purolator
•Recipients receive email updates with tracking information throughout the process.
•The Retrieval Kit is shipped to the recipient's address via Purolator.
•Recipients pack the device and return it directly to Purolator.
•Tracking is available in the allwhere portal and sent by email once the kit ships.
Europe
European Union depot
Carrier: DHL
•Recipients receive email updates with tracking information throughout the process.
•The Retrieval Kit is shipped to the recipient's address via DHL.
•Recipients pack the device and return it directly to DHL.
•Tracking is available in the allwhere portal and sent by email once the kit ships.
United Kingdom depot
Carrier: UPS
•Recipients receive email updates with tracking information throughout the process.
•The Retrieval Kit is shipped to the recipient's address via UPS.
•Recipients pack the device and return it directly to UPS.
•Tracking is available in the allwhere portal and sent by email once the kit ships.
Latin America
Latin America in-country depots
Carrier: Local courier, varies by shipment
Serviced countries: Brazil, Mexico, Argentina, Colombia, Uruguay and Peru. Devices are returned to a depot within the recipient's country.
•Our regional team contacts the recipient via WhatsApp to confirm their shipping address and verify the status of the device.
•Recipients are provided with a prepaid shipping label. Packing materials are not included.
•The courier collects the device at the scheduled appointment.
•Tracking is not available for Latin America retrievals.
•The order status still updates automatically throughout the retrieval process, even without tracking.
Asia-Pacific
Australia depot
Carrier: Varies by shipment
•Our regional team contacts the recipient via WhatsApp, text or phone call to confirm their shipping address and verify the status of the device.
•The regional team will either schedule a collection of the packaged device or provide a Retrieval Kit with return labels.
•If a Retrieval Kit is not provided, there is no outbound tracking. The order status changes from "In Fulfillment" to "In Return".
•The courier collects the device at the scheduled appointment.
•Tracking is available in the allwhere portal and sent by email once the device ships.
Beta region depots
Carrier: Varies by shipment
India, the Philippines, Singapore and Japan. To learn more, see Beta Regions at allwhere.
•Our regional team contacts the recipient via WhatsApp, text or phone call to confirm their shipping address and verify the status of the device.
•The regional team will either schedule a collection of the packaged device or provide a Retrieval Kit with return labels.
•If a Retrieval Kit is not provided, there is no outbound tracking. The order status changes from "In Fulfillment" to "In Return".
•The courier collects the device at the scheduled appointment.
•Tracking is not always available for beta region retrievals.
Need help?
Contact the Support Team
Have questions about a retrieval in progress, or need help with a specific region? The allwhere Support Team is here to help at hello@allwhere.co.
Related resources
For pricing on retrievals and other allwhere fees, see the Pricing Guide. For a full breakdown of services by country, see Services by Region.
Exceptions may occur based on specific circumstances or locations. When this happens, the allwhere Support Team will reach out to help you and your recipient. Retrieval processes and regional availability may change as we expand and optimize our global operations.