Retrieval Service Details by Region

allwhere strives to bring our services across the globe and to create a positive experience for both our admins and their recipients. You can use the table below to see how allwhere executes retrieval services per region. Please note that exceptions can occur and when this happens, an allwhere support team member will reach out to assist you and the recipient.

	United States	European Union	United Kingdom	LATAM	Canada
Warehouse location	US	Spain	England	Within country of origin	US
Delivery Method	UPS/FedEx	UPS (MBE)	Courier (DPD)	Courier	UPS
Packing Materials	Retrieval Kit	Retrieval Kit	Provided by courier upon pick up	Provided by courier upon pick up	Retrieval Kit
Tracking information	Available in portal and sent via email upon shipment	Available in portal and sent via email upon shipment	Available in portal and sent via email upon shipment	Not available	Available in portal and sent via email upon shipment
Recipient experience	Recipient will receive email updates with tracking information	Recipient will receive email updates with tracking information In the EU, it is common that the carrier leaves a note to pick up the Retrieval Kit at their nearest UPS/MBE location. (Recipient receives address information)	Recipient receives an email from courier to inquire the recipient’s preferred day & time frame of availability for pick up Tracking and shipping notifications If the Recipient reschedules the pick up or misses delivery, new tracking is created and updated	Recipient receives a call from local team in region to inquire the recipient’s preferred day & time frame of availability for pick up Courier service to Recipient's shipping address provided in the address form, with shipping material and collects device	Recipient will receive email updates with tracking information
Other helpful information		Logistical exceptions may happen per country		allwhere order will stay in “in fulfillment” status during this process	All devices come back to US warehouse so customs delays are possible
Countries serviced	n/a	All EU member countries	England, Scotland, Wales, and Northern Ireland	Brazil, Mexico, Argentina, Colombia, Uruguay	n/a

Retrieval Service Details by Region

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