April 23rd, 2024
Asset Status Notifications
allwhere will now notify the admins in our system of asset status changes so that our customers can have better visibility into assets that might require some additional attention. The asset statuses that will be included in these notifications are “In inventory - device issue”, “MDM Locked”, “Recovery Locked”, and “Activation Locked”. These daily notifications will be sent out at 8am EST and will include a list of the assets that entered one of the 4 previously mentioned statuses the day prior. Clicking on the Asset Number listed in the email will direct you to that asset’s Asset Details Page!
Order details page
In conjunction with our Employee, and Asset Detail pages, we are excited to release our Order Details page. This can be accessed via the Orders Dashboard, and will display additional order information such as shipment specific statuses and tracking, linked asset detail pages, and product images!
Device Unlock Action
For assets that are Recovery, Activation, or MDM locked, we have enabled an action from our asset page to provide allwhere with the unlock code. Simply click on the locked device, use our new unlock action button, and enter the code. This will place an "Device Unlock" order which you can see from your Orders page. Once our team has unlocked this device the order status will become complete and you will receive a notification informing you that this device is now ready to use.
Personal and Work Email
allwhere is now storing both Work and Personal email addresses in our system. As such we are beginning to migrate our user's existing emails into one of those 2 fields using the email domain name.
Select Address at Checkout
When placing a retrieval, procurement, or deployment order, you now have the option to select an address that is on file for your selected recipient. You can also now add in a manual address if you wish to bypass the recipient form. For all orders, sending a recipient form to gather an address from your employee is still the default and recommended method.
Catalog Pre-populates Lowest
The procurement catalog in allwhere will now default to the lowest cost options when you select a product from the store. The associated dropdowns will now display the options that are associated with the displayed price of that product.
Retrieve from Peru and Uruguay
Peru and Uruguay can now be found as selectable countries in the retrieval flow. These new additions have the same pricing and shipping SLAs as our other LATAM countries.
For HRIS/IDP Organization Only:
Offboarding Email Link Selected Recipients (Coming soon)
Click the “Start Retrieval” button from the Offboarding Email will now pre-populate the retrieval flow with the listed offboarded employees, ensuring you can easily and effectively recover your equipment.