allwhere helps with the full lifecycle of your equipment, including when you are ready to cycle equipment out of your fleet. If you have an established hardware lifecycle or devices come back not suitable for redeployment you will want to recycle or resell devices. allwhere makes this process simple!
How to request resale or recycle of a device
You can directly request to resell or recycle device(s) in your Asset Dashboard by highlighting the chosen device and selecting the Recycle icon or the Resell icon (yes, it’s that easy!).
What happens next?
Resell
A resell order will be placed in our system.
We will provide you with an initial estimate within 3 business days (please note this is an estimate based on model and actual resale price will likely vary based on a thorough hardware evaluation of the device)
We will then run a complete inspection of the device(s) to provide you with a final value of the device within 8-15 business days of initial quote approval. This timeline may vary based on volume.
Final quote is good for up to seven business days.
A credit will be issued to your account within 5-10 business days of final quote approval.
Asset(s) will show as status “SOLD” in your Asset Dashboard
Important to notes on resales
Critically damaged, Activation Locked, or MDM Locked devices are not eligible for resale, but can be recycled. If Activation or MDM lock is removed, it can be resold, but the process timeline may vary.
Before the resell process can move forward, all assets must be unenrolled from Apple Business Manager as well as any Mobile Device Management systems. Without removal from Apple Business Manager, Mobile Device Management systems, activation locks, MDM locks or recovery locks, allwhere cannot move forward with the next phase of the resell process. If clients do not respond within 10 business days of initial quote/request of DEP unenrollment the associated resell orders the order will be canceled.
If the final quote matches the initial quote or is higher than the initial quote (previously approved prior to shipment), the sale will be automatically approved and finalized.
If the final offer is 10% lower than the initial offer, the sale will be automatically approved and finalized.
If the initial quote is not accepted within seven business days, the order will be canceled and the devices will be reprocessed into allwhere inventory
If the final quote is not accepted within seven business days, the quote will be automatically approved and the sale will be credited to your account.
If the final quote is declined, there will be a restocking fee of $15 per device
Recycle
A recycle order will be placed in our system
Our ewaste pick up and processing happens twice a month
A certificate of destruction will be emailed to the admin who placed the order within 60 business days of pick up
Asset will show as status “RECYCLED”
Need help? Reach out to hello@allwhere.co and our amazing support team will assist!