April 26, 2023
allwhere is discontinuing services for retrievals and processing of certain types of devices. Our retrieval services will now only support the retrieval of laptops, mobile devices, and tablets. Small accessories and certain peripherals will no longer be processed and stored in allwhere storage facilities.
Why are you no longer retrieving things like monitors, desktops, and printers?
After evaluating customer usage, allwhere has determined these services are not in high demand. Furthermore, the varying size, weight, and packaging needs for these items drives up price and can lead to damage during shipping.
Why are you no longer retrieving and storing used mice, keyboards, and other accessories?
Similarly, allwhere evaluated customer usage and saw minimal return of these accessories and minimal to no reallocation of used peripherals to employees. Additionally, we are unable to test and sanitize these items which could lead to a poor recipient experience.
If we're not able to retrieve these or redeploy them, what do you recommend?
We can help with procuring new accessories that will provide a consistent and positive experience for your team members. Even better, by leveraging allwhere's marketplace kits, you can give your employee's the choice of whether or not they need accessories, as they may have a work from home set up they already love.
While saying we can't do something for clients can be tough, we are confident these changes allow allwhere to improve the value of our services we are providing for our admins and their teams!