Allwhere Claim Process FAQ
When to submit a claim?
If you purchased insurance for an order and an order item was damaged or lost, you may submit a claim to request the insurance credit. Insurance claims must be submitted within 30 days of the scheduled delivery date in order to qualify for reimbursement.
How do I submit a claim?
Click here to access our claim form which will open up a conversation with our support team. Supporting documentation and photos (where relevant) will be required to process a claim. A claim will not be processed until this form is received. You will need to provide:
- The allwhere order number
- Recipient information
- Item description and quantities
- Value of items damaged/lost
- Supporting documentation such as receipts and/or photos
How long does the claim process take?
Once your claim with supporting documentation has been issued, it will typically take 7-14 business days to process the claim. Once the claim has been processed you will receive notification via your account manager.
Receiving Payment for a Claim
If your claim is approved you will receive reimbursement via a credit to your Allwhere account, which will be automatically applied to your next Allwhere invoice. If you prefer to receive a check, please let the our support team know.
If you have any other questions about submitting a claim or you are looking for an update on your existing claim please email hello@allwhere.co for assistance.
Claim Form: https://allwhere.kustomer.help/contact/allwhere-claim-form-ByU13Wrr2